Event Agenda

This session breaks down the fundamentals of heat pump water heater installations. Voya will clear up common myths with a quick history lesson, explain airflow essentials, and cover capacity basics—including when HPWHs run in resistance mode—so contractors can avoid pitfalls and deliver reliable performance.

Outdoor Temperature limiting your ability to commission a heat pump? Many technicians rely on heating-mode operation to charge a heat pump—but that only provides a rough estimate. The final refrigerant charge must always be verified in cooling mode to achieve true peak performance. This session dispels common myths, explains why cooling-mode charging is non-negotiable, and shows how it ensures system efficiency, reliability, and occupant comfort. We’ll reference manufacturer guidelines and ACCA standards to demonstrate that verifying the charge in cooling mode is the industry-standard approach. Gustimating the line length and charge still requires verification. Attendees will leave with practical options and the confidence to accurately commission heat pumps every time.

Call us crazy, but we think openly publishing your installation prices, and where the money goes from a homeowner's pocket to equipment, materials, and labor, is a great way to build trust with customers in a low-trust market, particularly for small/medium-sized businesses. Come join us and discover a different way of building a business that is centered on trust and transparency, not ads & high-pressure sales tactics.

Discover how ground source heat pump (GHP) systems, also known as geothermal, can revolutionize your HVAC offerings. Discover how GHP systems can reduce energy use by 40-70% while seamlessly integrating with standard HVAC equipment. This expert-led panel demystifies costs, installation, and maintenance, proving GHP’s scalability for any climate. Engage with evidence-based insights, debunk myths, and discover how geothermal can enhance your business.

Do you have enough training support? Hear from top distributors and NY's Clean Heat Connect training program on how you can partner with your distributor for deeper training using proven comprehensive knowledge from Clean Heat Connect. View the training material at https://cleanheatconnect.ny.gov/sizing-design-materials/

Heat pumps are no longer niche, and as adoption grows, so do the strategies for marketing them. This session covers both the fundamentals of heat pump marketing as well as the latest tactics and evolving advice on how to capture homeowner attention and understand their motivations in 2025.In the Northeast, strong incentive programs, the appeal of cooling for homes without central AC, and the common use of mini splits to supplement existing heating all shape how contractors should position their services in this area. From paid ads and search insights to website strategy and messaging, attendees will walk away with practical tools for reaching more customers in a shifting market.

This session explores how next-generation zoning and control systems maximize the potential of Inverter-driven heat pumps. Attendees will learn how zoning plus modulation delivers tailored comfort without peak power waste, while maintaining full Inverter functionality, even with third-party thermostats. We’ll cover practical installation benefits like prewired zoning systems and plug & play plenums, as well as advanced connectivity options from local APIs to building automation and voice control. The discussion will also highlight compliance advantages under new A2L refrigerant regulations, showing how reduced refrigerant volume per zone can improve both safety and efficiency. From high-end residential to commercial spaces, discover how smart zoning drives performance, simplifies maintenance through real-time diagnostics, and creates long-term value across applications.

When it comes to heating, cooling, and hot water systems, the comparison of ground source heat pumps (GHPs) and air source heat pumps (ASHPs) is not as straightforward as it may seem. This panel discussion session will delve into the technical and economic advantages of GHPs, showcasing how they leverage the Earth's stable underground temperatures to provide consistent, eco-friendly comfort year-round, while offering low-cost hot water as a bonus. As an HVAC contractor, you will gain knowledge and learn why GHPs may be the superior choice over traditional ASHP systems, backed by expert insights and data-driven analysis.

This panel dives into one of the biggest challenges in heat pump design: the gap between modeled load calculations and the real-world loads homes actually experience. Panelists will explore the pros and cons of Manual J and other modeling approaches, and contrast them with sizing methods based on past energy use and runtime data. Expect practical discussion of what’s accurate, what’s scalable, and how contractors can size systems more confidently.

Today’s AC Systems and Heat pumps, despite their efficiency in temperature control, often exhibit limited dehumidification capacity. This combined with mechanical ventilation and occupants can result in indoor relative humidity levels exceeding the ASHRAE recommendation of no greater than 60% for extended periods of time. This compromises occupant comfort, indoor air quality, and building integrity. The presentation will address the importance of dedicated humidity control, why homes are now seeing moisture issues, and detail how advanced dehumidification systems can integrate with heat pump installations to provide precise moisture control without sacrificing energy efficiency.

Ryan Williams and Domenic Federico of 128 Plumbing, Heating, Cooling & Electric will take the stage to explore the role of heat pump water heaters in today’s market. Ryan, a second-generation master plumber and company president, will join Domenic, fellow master plumber and plumbing manager, to share practical insights from the field. Together, they will trace the evolution of heat pump water heaters, review key manufacturing advancements, and highlight application and code considerations shaping adoption. Their discussion will connect market trends with real-world installation experience, offering both strategic and technical takeaways.

You probably know air pretty well, but across the country Ty Branaman finds there's a number of misunderstandings or key concepts commonly forgotten about air. Join this engaging demonstration driven talk to dial in your core knowledge essential to creating comfort with heat pumps for space conditioning and water heating.

Air-to-water heat pumps (AWHPs) bridge HVAC and plumbing. In this field-first AWHP 101 class, Ross Trethewey hits the basics of what matters: monobloc vs. split, keeping refrigerant outdoors, and delivering heating, cooling, and DHW from one system. Learn sizing/defrost tactics, backup strategies, and proven designs—radiant floor heating, fan-coils, 3-way valves, buffer tanks, hydraulic separation, glycol choices. Then nail commissioning: flow/ΔT tuning, pump selection, air elimination, and startup checks that cut callbacks. We’ll also cover the R-410A phasedown, leak liability, line-set corrosion, and time-of-use + thermal storage plays you can sell tomorrow.

Address rising moisture issues in HPWH installations and offer proven strategies to prevent potential issues while improving performance. Attendees will learn practical ventilation techniques and explore how HPWHs can be leveraged to create a European-style cold room, enhancing efficiency and customer value.

Discover how the Mass Save heat pump program can help you expand your business while promoting energy efficiency and sustainability. The Sponsors of Mass Save offer valuable tools and support so you can make heat pump installations more accessible and affordable for your customers. You'll learn how to access generous incentives and 0% financing options for your customers, and resources designed to help you increase sales and deliver clean heating and cooling solutions.

Heat pumps deliver the best results in homes with strong building envelopes, but success isn’t just about building science. For many contractors, the real challenge is deciding how envelope work fits into their business model. For example, should you add insulation and air sealing services in-house, building your own dedicated department, or partner with a trusted local insulation company? This session explores the organizational and financial considerations of integrating envelope and mechanical work, from improving margins to avoiding poor installations that frustrate homeowners. You’ll hear directly from both contractors and industry partners on the different ways to make envelope work a key part of your heat pump success, and how it can create long-term growth for your business and the industry.

This is a special Mitsubishi Manufacturer Training session.

Come hear the terrible news about good HVAC (for the first 30 minutes of the session)- laying out widely held or (up and coming) beliefs that lead to bad outcomes. Stay for the good news: (30 minutes of the session) of tips for doing better- with an emphasis on efficient and practical approaches to good planning and design.

Hiring is never easy, and in the heat pump industry, the stakes are even higher. In this candid panel, contractors from a variety of backgrounds share their best experiences (and maybe a few horror stories) about building teams. Together, the panel will share hiring missteps, success stories, and lessons learned, from retraining seasoned HVAC techs vs. bringing in raw talent to how they evaluate candidates with tools like DiSC profiles or mechanical aptitude tests. Expect discussion around cultural fit, compensation strategies, and what makes employees stick. Attendees will walk away with insights on where the best people come from, how to avoid common pitfalls, and what it really takes to build a strong, loyal team in a changing labor market.

Selling and installing high-performing heat pump systems isn’t about luck—it’s about having a clear, repeatable process that ensures quality and customer satisfaction. In this session, Paul McHugh, Senior New System Engineer at Ray O. Cook, shares a step-by-step workflow—from the first phone call to post-installation verification—that helps his team uncover customer pain points, offer tailored solutions, and proactively address objections and concerns.You’ll learn how his team sets expectations early, uses diagnostics like load calculations and airflow verification to guide recommendations, and leverages third-party verification tools to ensure every system performs to spec. Whether you’re a team of one or many, this is a playbook for delivering high-quality, customer-centered results—every time.

We'll cover best practices when sizing, selecting and designing heat pumps in humid areas or peak summer months. Is supplemental dehumidification ALWAYS required? What about other strategies such as reheat dehumidification? We'll even cover how to avoid summertime duct and register condensation issues.

Go into detailed product questions with experts from LG. For those looking for the best answers from the people who know their technology the best.